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Booking and cancellation policy
Please read this before booking, so you know what to expect.
Deposits
A deposit is payable at the time of booking to secure your appointment. Your deposit is taken off the price of your treatment on the day.
Cancelling or rescheduling
We ask for at least 48 hours' notice if you need to cancel or move your appointment. With 48 hours' notice or more, your deposit can be moved to a new appointment.
If you cancel with less than 48 hours' notice, or don't attend your appointment, your deposit will be kept. This lets us cover the time reserved for you, which we're often unable to fill at short notice.
Late arrival
Please arrive on time. If you're running late, call or WhatsApp us on 07832 286283. If you arrive late, we may need to shorten your treatment so other clients aren't kept waiting, and the full price will still apply.
Consultations and suitability
Some treatments need a consultation first, and every treatment depends on it being safe and suitable for you. If we decide a treatment isn't right for you at your appointment, we'll explain why and discuss alternatives.
Age
We only treat clients aged 18 and over. We may ask for photo ID.
How to cancel or reschedule
You can manage your booking through Fresha, or call or WhatsApp us on 07832 286283. Our hours are Monday to Friday 9am to 5pm and Saturday 10:30am to 2:30pm.
Last updated: 23 October 2026